Refund and Returns Policy
Last updated: June 11, 2024
At Big Ben Furniture, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exceptions
Some items are non-refundable and non-returnable. These include:
- Clearance items
- Gift cards
- Customized or personalized items
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at (225) 356-0068 or bigbenbr@yahoo.com.
Contact Us
If you have any questions on how to return your item to us, please contact us at:
Big Ben Furniture
2121 N Foster Dr
Baton Rouge, LA 70806
(225) 356-0068
bigbenbr@yahoo.com
We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.